Artificial intelligence agents are increasingly becoming healthcare’s newest workforce, taking over backend operations and alleviating administrative burden for providers everywhere. Agentic AI usage is expected to surge in the coming years, from less than 1% in 2024 to 33% in 2028. These digital assistants are leagues above typical chatbots or automation systems. Rather, they are able to be autonomous and are capable of working without human input. Additionally, agentic AI models can improve performance based on previous outcomes, learning from data and constantly evolving.
Because of these capabilities, AI agents are able to optimize workflows such as insurance capture and verification, indexing inbound documents, or processing prescription refill requests. In fact, 3 in 5 physicians are currently using AI as a way to address excessive administrative burden through automation. Because technology is now handling the most tedious and time consuming tasks in the healthcare space, doctors now have more time to spend on what matters most: their patients. Additionally, using technology to perform these tasks is more efficient, cost effective and reduces the chance for human error compared to when they are completed manually.
A better quality of life is possible through automation with artificial intelligence, for provider groups, ambulatory services and health systems as a whole. Even in early adoption, systems using agentic AI have seen a 20% increase in revenue, over 50 hours saved each week, up to 70% cost savings and a significant reduction in referral processing time. For patients, many experience faster diagnoses, customized treatment, more time spent with doctors, nurses and staff and an overall increase in satisfaction throughout treatment.
Studies show that over 70% of healthcare workers think that agentic AI will be essential to healthcare in the next five years. The gap between interest and adoption is slowly closing, especially as more providers are seeing tangible results. Learn more about the rise of AI agents in healthcare in the infographic below:
